general

Made Some Accessibility Updates

Well I’ll be honest, while I had checked some of the colors for the design of this site for color contrast accessibility, I had not done it for everything. I also had not even done basic accessibility checks on the overall page templates. So I spent some time this weekend working on those things. I […]

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Twitter is Awful for Discussion

Like many people, with the rise of Covid-19, I have been spending more time online. Particularly, places like Twitter, Hacker News and yes, Facebook. As anyone who has tried to have a discussion online knows, there are challenges and limitations to online communication. For all their shortcomings though I feel I have gained better understanding […]

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The Best UX Design Tool

People new to UX often ask which tool should they use or which tool is the best for doing our work. The short and unhelpful answer to this is that there are many different tools each with their own strengths and weaknesses. A longer answer usually starts with… The current most popular tool is Sketch […]

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Designers Need to Research

There have been many articles written on whether designers should learn to code. I believe it to be part of the craft, and something that will help you be a better designer by knowing the medium in which your designs are built. However, I feel user research is one skill that is more helpful to […]

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Do you need an app? Probably not.

It has been noted that people spend approximately 85% of their time in apps when using their mobile devices. Based on this there are a number of consultants who believe that if you want to capture the attention of people on mobile, you need an app. If you are a small or even medium sized […]

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Using Invision with Userzoom

Don’t. Well if you have to there are a few things I have learned in using an Invision prototype with the Userzoom remote user research platform. One is that the custom loading page typically does not load in the Userzoom mobile app. So don’t waste time doing one of those. If you do make one, […]

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The Myth of Mobile Context

There continues to persist the perception that people who use mobile devices to connect to your website have different needs from when they connect to your website with a desktop/laptop (large screen). I often hear this suggested by mobile design “experts” and other UX professionals as well as by developers and product owners. It is […]

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Beyond the Usability Test

For many design teams, customer support feedback, server logs, online surveys and possibly A/B testing are the only sources of user based data they may collect to guide their design efforts. It is great if a team is also conducting usability tests to improve their designs. Even if it is just before launch or to […]

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Taking the U out of UX

There have been a number of posts around the web about not using the term “user” any longer when talking about designing for experiences. Don Norman, one of the leading consultants and speaker on design thinking wrote a post and gave a talk back in 2008 at an adaptive path conference on not using the […]

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3 Problems with UX in the Agile Enterprise

Many enterprise organizations are in the process of adopting or are already practicing some form of Agile development. Digital experience architecture and design professionals need to adopt Agile approaches when working with Agile development teams. While it has been the method of choice for start-ups for many years, most enterprise organizations have struggled to go […]

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